Keep vaayaa order records accurate and resolve payment-related issues so that every learner receives the right course access.
This is a remote contract role. You can work from anywhere in India. Experience level: 0 to 2 years.
What you will do
- Reconcile order records with payment confirmations and gateway reports
- Investigate failed, pending, duplicate or disputed transactions
- Coordinate payment webhook exceptions with engineering
- Verify course access and certificate-related order records
- Keep incident logs and escalate suspected fraud or accounting differences
- Prepare regular operations reports and reconciliation summaries
What you bring
- 0 to 2 years of experience in payment operations, ecommerce support, order management or reconciliation
- Strong spreadsheet skills and accuracy with numbers
- Understanding of payment statuses, transaction references and exception handling
- Ability to handle sensitive transaction information with care
- Clear written communication and disciplined record keeping
Where we hire
Remote within India. We especially welcome applications from these cities:
- Tier-1 metros: Hyderabad, Kolkata
- Tier-2 cities: Nagpur, Patna, Vadodara, Visakhapatnam
- Tier-3 cities: Jamshedpur, Siliguri, Bhavnagar
About vaayaa
vaayaa offers self-paced, text-based Micro-Diploma and Micro-Degree courses for learners around the world.