Resolve learner issues with course access links, order confirmations, learner records and access-related inquiries.
This is a remote contract role. You can work from anywhere in India. Experience level: 0 to 2 years.
What you will do
- Investigate access-link delivery and expiry issues
- Verify order references and follow approved identity check procedures
- Resolve common access problems using documented workflows
- Escalate payment, certificate and technical issues to the right team
- Keep accurate support records and spot recurring problems
- Suggest improvements to help articles, reply templates and support procedures
What you bring
- 0 to 2 years of experience in customer support, operations or a similar role
- Strong written communication and a service-minded approach
- Basic familiarity with web applications, email and digital payments
- Ability to follow security and privacy procedures
- Good problem-solving skills and accurate record keeping
Where we hire
Remote within India. We especially welcome applications from these cities:
- Tier-1 metros: Kolkata, Pune
- Tier-2 cities: Jaipur, Coimbatore, Agra
- Tier-3 cities: Gwalior, Salem, Amravati, Belagavi
About vaayaa
vaayaa offers self-paced, text-based Micro-Diploma and Micro-Degree courses for learners around the world.