Unclear brief and scope creep
Operational Before 16 After 6The client brief is vague about use, mood, number of images or approvals, and extra looks, edits or formats are added during or after the shoot without a change record.
Who or what is affected: Lead photographer, producer, client and agency
Causes
Vague client goals, several stakeholders giving instructions and a habit of agreeing changes informally.
Consequences
Unpaid extra work, missed deadlines, disputes over usage and strained client relationships.
Existing controls
- Briefs are discussed by phone before each commission.
- Quotes list the number of final images supplied.
Control gaps
Verbal changes are accepted on set and are never recorded against the quote.
Additional controls
- Prevent: Use a written brief template with fixed scope, usage and approval steps signed before any shoot.
- Respond: Log every change request with cost and time impact and get written client agreement before work starts.